Shipping Policy
SHIPPING PHILOSOPHY
At Thestillpractice, we believe that a mindful lifestyle begins with thoughtful service. Every order is carefully prepared and handled with the same intention and attention to detail that inspires our products—from the moment you place your order until it arrives at your home.
OUR SHIPPING PHILOSOPHY
We are committed to offering high-quality meditation and wellness products while keeping our prices fair and accessible. Many of our items are shipped directly from trusted fulfillment partners who specialize in meditation, mindfulness, and wellness essentials.
This approach allows us to provide carefully selected products while reducing unnecessary waste throughout the supply chain.
By working this way, we are able to:
- Offer a thoughtfully curated collection of meditation and wellness essentials.
- Keep our prices affordable by reducing unnecessary middlemen.
- Ensure every product meets our quality standards before it is shipped.
We truly appreciate your patience—creating moments of calm and mindfulness is always worth the wait.
1. PROCESSING TIME & SHIPPING FEE
Each order undergoes a careful quality review before shipping.
- Order Processing Time: Please allow 1–3 business days for order processing, quality inspection, and packaging.
- Peak Seasons: During holidays or special promotions, processing may take up to 5 business days.
- Shipping Fee: We offer Standard Shipping for a flat rate of $5.99 (worldwide).
2. ESTIMATED DELIVERY TIMES
As our products are shipped from global partner facilities, delivery times may vary slightly depending on your location:
| Region | Estimated Delivery Time |
|---|---|
| United States | 9–15 Business Days |
| Canada / UK / Australia | 11–16 Business Days |
| Rest of World | 14–18 Business Days |
Delivery times are estimates and are not guaranteed dates.
We appreciate your understanding — quality products and thoughtful delivery take time.
3. ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
- Tracking Updates: Please allow 1–3 business days for tracking information to update after the shipping label is created. If tracking does not show immediate movement, don’t worry — your order is on its way!
4. CUSTOMS, DUTIES & TAXES
For international orders, shipments are sent DDU (Delivered Duty Unpaid).
This means:
- Any customs duties, import taxes, or fees imposed by local authorities are the responsibility of the customer.
- Thestillpractice is not responsible for delays caused by customs clearance processes.
5. ORDER CHANGES & CANCELLATIONS
We prepare and ship orders quickly. If you need to change your shipping address or cancel your order, please contact us at support@thestillpractice.com within 12 hours of placing your order.
Once processing has started, we are unable to modify or cancel the order.
6. LOST OR DAMAGED PACKAGES
Your satisfaction is our priority.
- Damaged Items: If your order arrives damaged, please email us clear photos within 72 hours of delivery, and we will arrange a free replacement as soon as possible.
- Lost or Stolen Packages: Thestillpractice is not liable for packages that are lost or stolen after the tracking status shows "Delivered." If your tracking indicates delivery but you cannot locate the package, please check with neighbors and contact the shipping carrier immediately to file a claim.
ESTHELIV HONGKONG LIMITED
ROOM 1911, LEE GARDEN ONE
33 HYSAN AVENUE
CAUSEWAY BAY, HONG KONG